Useful Spa Information
Booking Appointments – Peak hours are often evenings and weekends, so book as far in advance as possible. To secure your appointment, we ask for a valid credit card number. If you are unable to keep your appointment, please call to cancel or reschedule promptly to avoid cancellation fees.
Please click here to visit our online booking page.
Cancellation Policy - In order to offer our guests as many available appointment times as possible, we have a strict cancellation policy. Please provide at least 24 hours notice for weekends and 12 hours for weekdays if you need to reschedule or cancel a treatment. "No shows" and late cancellations will be charged in full for the scheduled treatment.
Your Appointment - We strongly recommend that you arrive 10 minutes prior to your appointment time. In order to remain on schedule for all our clients, we may shorten your treatment time if you are late. The normal fee for the treatment will remain the same.
Communicate your Preferences - All aspects of the treatment can usually be modified to your taste: amount of light, temperature of bed, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist. If the response isn't helpful, ask to speak to the spa manager.
Pregnancy or Medical conditions - Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable depending on the condition.
Sun Tanning - Avoid the sun and tanning beds on the day of your treatment, and in some cases, the day after, especially for waxing and peels.
Because we are trying to create a tranquil and stress-reducing experience for all our guests, please turn cell phones off before entering the spa.
Quiet, Please - The SkinSpa is a sanctuary for peace and harmony. Please speak softly, just above a whisper to ensure tranquility for all our guests.
Gratuities - Between 15 and 20 percent is customary, but you may leave more or less. We provide tipping envelopes at the front desk or you can add gratuity onto your credit card during check out.
Product Returns - We accept product returns for store credit only, so long as the return is within 14 days of purchase and is unopened. Makeup may not be returned at any time, please choose carefully.
Groups - The SkinSpa specializes in small group functions, whether they are business-related, wedding parties, family reunions, or just friends. Ask to speak to our group coordinator for more information and discounted rates.
Children - To maintain our serene atmosphere, we do not allow children under 12 in the spa. Children under 16 must be accompanied by an adult and children under18 must have an adult sign their initial consultation form.
Express Checkout - We will securely store your payment preference so you can breeze out the door in blissful abandon. The SkinSpa accepts Cash, MasterCard, Visa, American Express, Discover and ATM with Visa/MC logo. No personal checks please.
Gift Certificates - The SkinSpa Gift Certificates are non-refundable but are transferable. Please inform our spa coordinators of your certificate when booking and present the gift certificate upon check-in. No shows and last minute cancellations will result in the forfeit of gift certificates. Recipients of a donation or auctioned gift certificate must inform the spa prior to booking and present the gift certificate number. Donation Gift Certificates are valid Tuesday through Thursday only. The expiration date may not be changed or extended. Gift Vouchers given at the spa for promotions and gifts are valid 90 days from issue date.
Questions – Please let the spa know if you have any questions about our products, services or policies. Email: email@example.com or call 562.427.1025